Global Security Operations Manager, CoStar Group - Richmond, VA

Qualifications

• Support the development and delivery of training programs and security awareness initiatives to strengthen organizational readiness and team capability
• Requires a hands-on leadership presence, including availability outside standard business hours during onboarding, training, and periods of elevated operational demand
• Bachelor's degree required from an accredited, not-for-profit, in-person college/university
• Demonstrated commitment and tenure with prior employers
• 5-8 years of experience in: security operations, intelligence operations and emergency communications environments
• Examples include GSOC, Emergency Operations Center (EOC), or 911/Department of Emergency Communications environments
• Experience should reflect sustained, hands-on res

Responsibilities

• The Global Security Operations Manager supports the leadership and execution of a multi-functional security team at the Richmond Corporate Campus and reports directly to the Director of Corporate Security & Safety Operations
• This role is responsible for supporting the safety and security of employees, facilities, and assets while contributing to Global Security Operations Center (GSOC) activities, including risk assessments, incident response, crisis support, and day-to-day security operations
• Key Responsibilities Leadership & Team Development
• Direct, supervise, and support GSOC personnel, including proprietary team members and contract operators
• Foster accountability, operational excellence, and continuous professional development
• Partner closely with the contract account manager to ensure alignment on personnel management and operational expectations
• Operational Oversight
• Oversee 24/7 GSOC operations, including: Threat monitoring, incident detection and triage, operational readiness
• Ensure consistent and effective execution across all shifts
• Incident Management & Emergency Coordination
• Oversee GSOC operators in identifying, documenting, and triaging incidents
• Coordinate video review and evidence preservation activities
• Ensure: timely escalation to investigative personnel
• effective dispatch of physical security resources, stakeholder notifications, accurate situation reporting
• Intelligence Monitoring & Communication
• Oversee intelligence monitoring operations utilizing platforms such as Everbridge to track emerging risks and events
• Ensure timely dissemination of relevant intelligence
• Support employee communications to enhance situational awareness and informed decision-making
• Security Programs, Policies & Compliance
• Implement and enforce security protocols, policies, and procedures
• Conduct: security assessments, vulnerability analyses, operational audits
• Identify operational gaps, ensure compliance, and support continuous improvement initiatives
• Support the implementation, optimization, and ongoing enhancement of security technologies used for monitoring, detection, and response
• Crisis & Risk Management
• Support the execution of crisis management and emergency response plans
• Conduct ongoing risk assessments to identify and mitigate emerging threats
• Coordination & Strategic Partnerships
• Coordinate with: Regional security teams, physical security personnel, vendors and law enforcement agencies
• Maintain strong external partnerships to enhance operational effectiveness and information sharing
• Reporting & Performance Tracking
• Prepare and deliver reports on: security incidents, operational trends, performance metrics
• Provide leadership with clear communication and actionable insights
• Primarily aligned to a daytime, Monday-Friday schedule
• Expected to engage directly with evening and overnight personnel as operational needs require
• Perform additional duties as needed to support the development, maturity, and effectiveness of GSOC operations
• Contribute to building and refining: policies, post orders, operational procedures and processes

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